A Global First — Built for You
This platform is more than just a new tool — it represents our long-term commitment to every customer who operates Mentpack machinery.
We’ve combined decades of packaging experience with the next generation of AI to give you the fastest, most reliable support experience in the industry.
Because when your machine runs smarter, so does your business.
We are proud to introduce the global launch of Mentpack AI Support, now hosted on Think-Simple.ai — the world’s first AI-powered assistance platform built specifically for packaging machine operators and service teams.
As a pioneer in stick pack, sachet, and VFFS machinery, Mentpack continues to lead the industry by merging advanced automation with intelligent digital assistance — now featuring real-time AI support, photo uploads, and multilingual troubleshooting.
As a pioneer in stick pack, sachet, and VFFS machinery, Mentpack continues to lead the industry by blending cutting-edge automation with smart technology — now with real-time support powered by artificial intelligence.
A Tech-Assistant can speak “All Languages”
What Is Mentpack AI Support?
Mentpack AI Support is an intelligent assistant available 24/7, designed to help operators and technicians resolve machine issues instantly.
Whether you’re troubleshooting a sealing fault, adjusting bag length, or running calibration — the assistant provides precise, step-by-step guidance tailored to your specific Mentpack machine.
Now it goes even further:
- You can upload photos or videos of your machine to get visual help directly from the AI assistant.
- You can open a support ticket instantly if you need to reach the Mentpack technical team for direct human assistance.
It’s like having a multilingual technical expert available anytime, anywhere — one that understands your machine, your language, and your problem.
Why It Matters
Downtime can be costly. With this platform, your team can:
✅ Solve problems instantly, without waiting for emails or phone replies
✅ Access documented fixes, calibration help, and quick answers
✅ Upload images for smarter troubleshooting
✅ Create support tickets when an issue needs escalation
✅ Increase uptime and machine performance
✅ Reduce dependency on external support during routine errors
This platform is built to enhance your service experience, not replace it — Mentpack’s technical team is always available when you need direct support.
Who Can Access It?
The Mentpack AI Support platform is currently available to our existing customers by invitation.
To get access:
👉 Please contact our support team or your account representative to request your invitation.
Once verified, you’ll receive login credentials and guidance to access the platform at:
💬 Ready to experience smarter service?
Contact us today to activate your AI support access.